Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Information We Collect

We may collect contact details, course inquiry information, level screening responses, enrolment details, timetable preferences, attendance records, payment-related information, and communications sent through our website, by phone, by email, through a contact form, or during a center visit. We may also process limited technical data such as device, browser, and usage information when you visit the site.

The data we collect depends on the way you inquire about or use our courses and related services.

Sources of Information

We receive personal data from you when you submit an inquiry, request level screening, confirm course terms, enrol, attend lessons, or contact us. We may also obtain information from payment processing, scheduling, and website interaction records, as well as from notes created by staff during ordinary service administration.

Some information is provided directly by you, and some is created when we manage your course participation.

Types of Cookies

Our site may use essential cookies needed for security and core functions, preference cookies that remember basic settings, and analytics cookies that help us review site performance and usage patterns. Cookies may be session-based or persistent, depending on their purpose.

We use cookies that support site operation, remember preferences, and help us understand site use.

Cookie Controls

You can usually block or delete cookies through your browser settings, and some browsers allow you to manage cookie preferences by category. If cookies are disabled, parts of the site may not function as intended, especially features that rely on form submission, session handling, or basic analytics.

Browser settings and device controls can be used to limit non-essential cookies.

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also raise concerns about how your information is handled. Some requests may be limited where we must keep records for legal, operational, or security reasons.

Available rights depend on the nature of the information and the legal basis for keeping it.

Submitting Requests

To make a privacy request, provide enough detail for us to identify the relevant records and understand the scope of the request. We may ask for additional information to confirm identity or to protect against unauthorized disclosure. If a request cannot be fully satisfied, we will explain the reason where appropriate.

We may need information to verify identity before acting on a request.

Retention of Information

Personal data is retained for the period necessary to manage inquiries, enrolment, course administration, payment records, and any follow-up that is reasonably connected to the original purpose. When information is no longer required, we delete it, anonymize it, or otherwise handle it in a secure manner consistent with our retention practices and legal obligations.

We keep information only for as long as needed for service delivery, recordkeeping, or legal compliance.

Policy Changes

If we make material changes, we will post the revised policy on this page and, where appropriate, provide additional notice through a reasonable communication channel. The date of the latest update should be checked before you submit personal data.

We review this policy from time to time and update it when our practices or legal obligations change.

Privacy email

sales@echopentotalpool.digital

Telephone

+1 506-948-2558

Mailing address

445 Huntingwood Drive, Scarborough ON M1T

Privacy contact

Contact Page

01 · Purpose

How We Use Information

Personal data is used to respond to inquiries, assess course suitability, arrange level screening, match groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, prepare progress summaries, process payments, maintain records, communicate with participants, improve service administration, and meet legal or accounting requirements.

We process information only for purposes connected to our courses, administration, and legal obligations.

02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record management, or similar operational functions. We may also disclose information to professional advisers or other third parties when needed to administer our business, provided they are subject to appropriate confidentiality and use restrictions.

Operational recipients are expected to use information only for the services they provide to us.

03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with applicable law, lawful requests from public authorities, court orders, or other legal process. We may also share information where disclosure is needed to protect our rights, users, staff, or property, or to address suspected misuse, fraud, or security incidents.

Legal disclosure is limited to what is reasonably necessary in the circumstances.